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When you show thanks from the management association, why do you do it? Are you just saying thanks from the management association because of a long- standing habit drilled into you by your parents or do you understand that it is a sign of RESPECT? After this article, I think you will see โ€œThank Youโ€ in a whole different way, and youโ€™ll understand why companies like RISE in Houston get it, thanks from the management association is incredibly powerful because it shows I respect our relationship.

Relationships with tenants/renters are built on respect and coming up with to say thanks from the management association says more value you put on these relationships. A show of thanks from the management association helps build or break the client bond.

Creative shows of thanks from the management association

We all have them, those tenants/renters that are just so perfect that you canโ€™t help but compare every other to them. They always pay on time, call in maintenance items before they become a 911, keep the property immaculate, improve the landscaping or interior and never complain. Theyโ€™ve lived in the unit forever, just model clients. Question is how can you say, โ€œThank Youโ€ so they know you appreciate and respect them.

Hereโ€™s a few ideas from my friends at RISE to show thanks from the management association:

  • Say โ€œThank Youโ€ around the holidays with 10% off their December rent/HOA fees-Budget for it.
  • Say โ€œThank Youโ€ with a gift card to a local restaurant once a year
  • Say โ€œThank Youโ€ by upgrading something on the property (on the rental side, this can be used as a thank you when you are near the term of the lease and looking towards renewal).
  • Say โ€œThank Youโ€ by keeping rent increases minimal; good tenants can be hard to find
  • Say โ€œThank Youโ€ by sending cards on birthdays, anniversaries, etc.

A genuine show of thanks from the management association goes a long way, say thanks with actions

Now while all the above ideas are great and would truly be appreciated as a show of thanks from the management association, it is also important to remember that your actions speak volumes. Say โ€œThank Youโ€ to your tenants/renters by treating them respectfully. My father use to tell me we treat people the way we wish to be treated, itโ€™s the Golden Rule. Trust me, in business it is most definitely the Golden Rule and if you break it often enough youโ€™ll have nothing but coal.

When you make your tenants/renters feel important and engaged, you are saying โ€œThank Youโ€ and I appreciate you and our business relationship. Another great show of thanks from the management association may is engagement. Planning on changing up the pool area? Get input from your tenants/renters, let them know their voice matters.

Finally, be aware of the tempo of your community, be seen. I worked for a gentleman who said he practiced MBWA-Management by Walking Around. He knew that making people feel appreciated meant talking to them one on one and being approachable. That same gentleman also made a concerted effort to say, โ€œThank Youโ€ and celebrate successes with his staff, thatโ€™s why he was respected and thatโ€™s why people loved working for him. When you are engaging daily and being seen, that is a thanks from the management association that says Iโ€™m one of you and Iโ€™m here to make it the best with your help.

Want to know more about how to say thanks from the management association to your tenants/renters and business associates from people who do it every day, explore the RISE difference at riseamg.com or contact RISE at (713) 936-9200 or [email protected].