RISE Association Management’s involvement at The Woodway Condominium has led to significant operational improvements and resident satisfaction. By implementing a comprehensive training program for concierge staff, ensuring strict leasing compliance, and developing a proactive long-range financial plan, RISE has enhanced both the day-to-day management and the long-term sustainability of the property. With vital maintenance projects underway and consistent, on-site maintenance support, The Woodway is now better positioned to meet the needs of its residents while maintaining high service standards.
Elevating Operations and Resident Satisfaction at The Woodway Condominium
RISE transformed The Woodway by enhancing service, ensuring leasing compliance, and tackling critical maintenance projects, securing a brighter future for the community.
100
Uniform Service Coverage:
100% consistency
Implemented ongoing training to ensure uniform service quality for all 3 shifts, addressing previous drop-offs in second shift service.
100% consistency
Implemented ongoing training to ensure uniform service quality for all 3 shifts, addressing previous drop-offs in second shift service.
100
Leasing Compliance Monitoring:
100% adherence
Ensured strict compliance with leasing rules by closely tracking unit sub-leasing timelines and monitoring short-term rental sites to prevent unauthorized leases.
100% adherence
Ensured strict compliance with leasing rules by closely tracking unit sub-leasing timelines and monitoring short-term rental sites to prevent unauthorized leases.
100
Deferred Maintenance Catch-up:
100% completion of vital repairs
Successfully addressed deferred maintenance, including critical systems like Chillers, Clay valves, and the emergency generator, with no need for a special assessment.
100% completion of vital repairs
Successfully addressed deferred maintenance, including critical systems like Chillers, Clay valves, and the emergency generator, with no need for a special assessment.
Turning Challenges into Successes
Unique Property Challenges
When RISE Association Management took over The Woodway Condominium, the property faced several significant challenges that impacted both operations and resident satisfaction. From inconsistent concierge service and unmonitored leasing compliance to a backlog of deferred maintenance, these issues required immediate attention to restore the building’s standards. Below are the key challenges we overcame to elevate the community’s experience.
Poor Service Culture
Before RISE’s involvement, the quality of service dropped significantly during the second shift. We implemented an ongoing training program to ensure consistent, high-quality service across all shifts, creating a more reliable and professional experience for residents.
Unmonitored Leasing Compliance
Leasing compliance was not properly tracked, leading to potential violations of the condominium’s sub-leasing restrictions. RISE took control by closely monitoring all leasing activity, ensuring full compliance with regulations and protecting the value of the property.
Deferred Maintenance Backlog
The property had a significant backlog of deferred maintenance, including critical system repairs. RISE addressed these issues head-on, catching up on essential repairs like the Chillers, Clay valves, and the emergency generator—without requiring a special assessment from residents.
RISE Key Solutions
Our team implemented a series of targeted solutions that addressed the core challenges faced by The Woodway Condominium.
Comprehensive Staff Training
We put a focus on ongoing training to make sure all shifts provided the same high level of service. Now, no matter the time of day, residents are greeted by a professional, uniformed concierge team.
Learn more about our cultureLeasing Compliance Management
We implemented a system to closely monitor leasing activity, ensuring that every unit follows the condominium’s strict sub-leasing rules. This helped protect property values and kept everything running smoothly.
Learn about the RISE Operating SystemProactive Maintenance Planning
By developing a long-range financial plan, we were able to tackle the deferred maintenance issues, like critical repairs, without needing a special assessment. This kept the property up to date and in top shape.
Learn about our proactive management styleEnhanced Facility Oversight
We made regular inspections a priority, enhancing common areas and adding on-site maintenance staff who residents can trust for minor repairs. This has been a huge hit with the community!
Learn more about Elevate Program
