20

Increased annual reserve contribution

170

Building deficit restoration

15

Total operational headcount reduced

A Top-tier Houston Condominium

The Mosaic is located directly across from Hermann Park, and a short walk to the Museum District and Houston’s Zoo. This two-tower high-rise includes 792 residential units with six stories of parking and 22,500 square feet of retail space on the ground floor.

The Mosaic had been with their existing management company since inception. In 2019, the growing dysfunction between the management company and the Board caused them to seek help.

Conclusion

With Rise’s support structure, staff, and condominium methodologies, the Mosaic Board transitioned from a disengaged team into a group who cared about their job, cared about one another, and felt ownership in what they were doing.

The Rise team had various

Challenges to Overcome

Over the course of a 13-year period, the Mosaic had cycled through various volunteer board members. During their 13-year partnership, the Board continued to grasp at areas for improvement but continued to fall short.

Management

Management was disenfranchised with the building’s needs

Consistency

Consistency issues with financials and budgets

Overcharged

The Association was being overcharged by the general contractor

Rise Solutions

Our approach is unique to each association and its needs. Below are some main service areas that contributed to our sucess.

Condominium Centric Approach

This involved modeling the building’s operations on a framework established around a strong facility management and preventative maintenance plan, tied to a long-range financial management schedule.

Our Condominium Centric Approach

True Alignment

We provided the Board with the skills and empowerement to run the corporation and make decisions based on accurate, detailed, and specific insights from their organization’s CFO or COO.

True Alignment Services

The RISE Transition

Our team swooped in to aggregate all information and set up the building with their systems. This includes creating the new association website, owner portal, board portal, creating the accounting framework, setting up banking integration and accounts, and migrating all vendor and utility information over to Rise.

Rise transition services

Rise Onboarding

We held multiple onboarding meetings with the onsite staff and homeowners to integrate them within the RISE culture and vision. The onsite staff were a group of good people who simply didn’t have any connection to the prior corporate management group.

Rise onboarding services

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